Return & Refund Policy

Exchange as you like!

We understand that bra fitting isn’t always easy. We are committed to providing the perfect bra that fits you. Not only you can easily exchange for another size if the bra doesn’t fit, we also offer a style swap where you can try on another style that could be a better match with you.

 >>NO MORE WORRIES ABOUT BRA FITTING!

✨✨Are there any charges?

• We provide Royal Mail return labels for UK domestic orders.
• For international orders, we will refund the return postage for exchange. We will refund according to the shipping labels on your package.
• We do not charge anything for swapping styles
• If you can’t find a style exchange option on the return portal, please select “Return to store credit” and use the credit to place a new order on our website. We will treat it as an exchange and reimburse you the shipping postage.
• If you have received a refund notification for your exchange, it could be a refund for your postage cost. 
• If you need any help with the shipping or would like to request a return without sending the items back, please contact our customer service cs@juliemay.co.uk. We are very happy to help!

 

Returns guaranteed

You can return any unfit items* to us for a refund or exchange within 180 days of purchase. Please go to our return portal to submit a return request:

https://juliemaylingerie.returnscenter.com/

• You must obtain the proof of postage just if your item(s) is lost on its way back to us.
• Any discounts that you have used for the original order will be applied to the refund value. The actual refund value could be different from the listed product value because discount codes are used when you place the order.
• If you are returning an exchange for a refund, the order value will show as “0” on our portal and we will process the refund from your original order. 
• JulieMay reserves the right to reject return requests if the returned items are in unacceptable condition.