Return & Exchange Policy
We understand that bra fitting isn't always easy. We are committed to providing the perfect bra that fits you, ensuring your complete satisfaction with our return & exchange policy.
Unlimited Exchanges
- Unlimited exchanges until you find the perfect fit.
- Exchange for a different style or size as you like.
- Return for a refund if the exchange doesn’t fit
Extra 20% Exchange Credit
- Opt for exchange and receive an extra 20% credit.
- Original order discounts will carry over.
- No additional shipping fees for exchange orders.
180 Days Return Window
- Take your time to ensure the perfect fit.
- Ongoing customer support if you need any help with the orders.
How do i return my order?
Go to our return portal
If your order number starts with KS, please go to our UK return portal here.
Submit a refund/exchange request.
The system automatically applies credit for exchanges. Any discounts used will reflect on the refund amount.
Return approved
You'll receive an email confirmation with the return shipping address. Check your spam box if needed.
Send the items back
Please put the item into the correct envelope and ensure the packaging is undamaged for reuse/recycling. JulieMay reserves the right to reject returns if the items are unscannable or in unacceptable conditions.
Return processed
We'll usually process returns within 5-10 working days after received by our warehouse. Exchanges will be dispatched with tracking details sent via email.
Need help finding the right size?
If you need help finding the right size, we're here to assist you. You can refer to our size chart for guidance, and go to our Bra Fitting Room, where you'll find a wealth of tips and advice to guide you in finding the perfect fit in JulieMay's bras, with detailed bra fitting tips, bra measuring tips and recommendations based on your body shapes and needs. Additionally, you'll find more helpful information in our FAQs section.
If you still need assistance, feel free to reach out to us at cs@juliemay.co.uk, and let us know more details of the fitting problem or your bust & band measurements, and our team will be happy to help you find the perfect fit.